Experience:2 - 5 Years
Location:Bengaluru/Bangalore
Compensation:Rupees 2,50,000 - 5,00,000
Education:UG - B.A - Any Specialization,B.B.A - Management,B.Com -
Commerce,B.Sc - Any Specialization,Other Graduate - Any Specialization PG -
Any PG Course - Any Specialization,Post Graduation Not Required,MBA/PGDM -
Any Specialization,MCA - Computers,PG Diploma - Any Specialization
Industry Type:Oil and Gas/ Power/Infrastructure/Energy
Role:Tech Support Engnr
Functional Area:ERP, CRM
Desired Candidate Profile
� Enter order details into SAP, produce and send accurate order acknowledgement with minimum amount of time required � 99% entered < 24H
� Establish stock availability and lead times.
� Plan and facilitate shipping to customer requirement including communication of status to customer.
� Enter order details into SAP, produce and send accurate order acknowledgement with minimum amount of time required � 99% entered < 24H
� Establish stock availability and lead times.
� Plan and facilitate shipping to customer requirement including communication of status to customer.
� Identify and address any errors in order to find solutions and avoid repetitive faults.
� Liaise with commercial and respond to customers regarding product delivery schedule performance, manufacturing issues, pricing, stock availability, follow up requests for complete or additional information such as shipment mode; forwarder details or any shipping instructions;
Manage goods return (RGA) process including customer claims for defective goods; communication to customer; arrange tracking (RGA number) ; testing and replacement of faulty goods; credit notes where approved.
Follow the RDD policy and global business processes
Process debit and credit notes to meet customer requirements
Maintain customer reconciliation records ensuring accurate stock levels are kept and discrepancies investigated
Responsible for invoice accuracy and managing the billing due list � Billing Quality
� Identify and address any errors in order to find solutions and avoid repetitive faults.
� Liaise with commercial and respond to customers regarding product delivery schedule performance, manufacturing issues, pricing, stock availability, follow up requests for complete or additional information such as shipment mode; forwarder details or any shipping instructions;
Manage goods return (RGA) process including customer claims for defective goods; communication to customer; arrange tracking (RGA number) ; testing and replacement of faulty goods; credit notes where approved.
Follow the RDD policy and global business processes
� Enter order details into SAP, produce and send accurate order acknowledgement with minimum amount of time required � 99% entered < 24H
� Establish stock availability and lead times.
� Plan and facilitate shipping to customer requirement including communication of status to customer.
� Identify and address any errors in order to find solutions and avoid repetitive faults.
� Liaise with commercial and respond to customers regarding product delivery schedule performance, manufacturing issues, pricing, stock availability, follow up requests for complete or additional information such as shipment mode; forwarder details or any shipping instructions;
Manage goods return (RGA) process including customer claims for defective goods; communication to customer; arrange tracking (RGA number) ; testing and replacement of faulty goods; credit notes where approved.
Follow the RDD policy and global business processes
Process debit and credit notes to meet customer requirements
Maintain customer reconciliation records ensuring accurate stock levels are kept and discrepancies investigated
Responsible for invoice accuracy and managing the billing due list � Billing Quality
Ensure month end process completed as per the financial timetable.
CSIMS process followed and closed as per timetable.
Maintain and monitor open order report; incomplete order report, blocked order report, shipped not billed, billing due list and billed not released to accounting�.
Update and maintain master data in SD module including customer details, set up of new customers
To maintain regular communication and working relationship with sales staff and staff working in the other SAP SD modules in each Country as required.
Provide support and liaise with commercial team relating customer queries, lead-time, freight quotes.
Job Description
This role has responsibility to carry out the customer service function using the SAP
Sales and Distribution module to provide day to day support of all aspects of the GE W
&PT sales relating to India. Responsibilities include ensuring timely and accurate performance providing order entry; distribution, follow up shipments and invoicing
Keywords: End user support for order processing, invoicing pricing using SD module
Contact Details
Company Name:GEIIPL - Division MSD
Website:http://www.ge.com
Email Address:[email protected]
