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Great Requirement for Duty Manager (sap Basis) at AAPC India
Company Name:
AAPC India Hotel Management Pvt Ltd
Module:
Location:
Contact Person:
Ramana Prasad.V.
Email Id:
Experience:
2 - 3 Years
Job Description:
Designation:Duty Manager - 1 Opening(s)
Job Description
Ensures guests have a smooth running stay at the hotel
Organises the customer welcome and care provided by his/her team.
Supervises the work of the receptionists on his/her team.
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty � Takes into account and anticipates guests' needs
Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution � Ensures that the pricing policy and internal audit procedures are duly applied � Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department � Keeps track of the standard of services delivered, based on guest comments and quality audits � Updates and checks that information in the directory and e-directory is up-to-date
Check outstanding of in-house guests on a daily basis.
Adhere to the Standard Operating Procedures & policies.
Desired Profile
Diploma holder in Hotel Management with relevant work experience of 3 � 5 Yrs.
Should have excellent communication skills and pleasing personality.
Confident in situation handling.
Experience:2 - 3 Years
Industry Type:Hotels/ Restaurants/Airlines/Travel
Role:Lobby/Duty Mgr
Functional Area:Hotels, Restaurants
Education:UG - BHM - Hotel Management
PG - Post Graduation Not Required
Location:Hyderabad / Secunderabad
Keywords:DUTY MANAGER / LOBBY MANAGER / ASST MANAGER - FRONT OFFICE
Contact:Ramana Prasad.V.
AAPC India Hotel Management Pvt Ltd
First India Place 3rd Floor, Block - A Sushant
Lok - I, MG Road
GURGAON,Haryana,India 121104
Telephone: 91-124-0
Email: [email protected]
Website:http://www.accor.com,
Company Profile:
The 305 bedroom Novotel Hyderabad Airport opened in October 2008 and is the only hotel at
the new Hyderabad International Airport. Fresh and Contemporary, the hotel F&B outlets
include The Square All Day Dining and �Haldi our signature Indian Restaurant.
Other facilities include Premier Floor and Lounge, 2 Bars, 7,000sqft 24hr “In Balance
Fitness, dedicated Crew Lounge and a Spa. Conference facilities include 2 Ballrooms
(450 pax each) and 7 boardrooms
