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SAP Enterprise Portal


Home »Service Management »SAP Enterprise Portal


In the world of added value services, the Internet is playing an increasingly significant role. SAP's asset services portal, based on SAP Enterprise Portal, enables service organizations to streamline delivery of mission-critical information across the extended enterprise in order to enhance service offerings to customers.


Select capabilities supporting service management in SAP Enterprise Portal include:

  • Asset services portal � The asset services portal improves communication between manufacturers, suppliers, and service organizations by providing managers, customer service representatives, and service technicians with clear and concise information at a glance on installations, spare parts, and messages. In the area of after-sales service, SAP's asset services portal offers the targeted delivery of customer-relevant information and the ability to directly identify and order spare parts, enabling a service organization to distinguish itself from the competition and increase customer satisfaction.

  • Role- based service management portals � SAP provides service enterprises with tailored, role-based portals designed to provide specific service related data, analysis, and transactional capabilities to the desktop of various service management employees according to their roles.

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