In the world of added value services, the Internet is playing an increasingly
significant role. SAP's asset services portal, based on SAP Enterprise Portal,
enables service organizations to streamline delivery of mission-critical
information across the extended enterprise in order to enhance service offerings
to customers.
Select capabilities supporting service management in SAP Enterprise Portal
include:
Asset services portal � The asset services portal improves
communication between manufacturers, suppliers, and service organizations by
providing managers, customer service representatives, and service
technicians with clear and concise information at a glance on installations,
spare parts, and messages. In the area of after-sales service, SAP's asset
services portal offers the targeted delivery of customer-relevant
information and the ability to directly identify and order spare parts,
enabling a service organization to distinguish itself from the competition
and increase customer satisfaction.
Role- based service management portals � SAP provides service
enterprises with tailored, role-based portals designed to provide specific
service related data, analysis, and transactional capabilities to the
desktop of various service management employees according to their roles.
