SAP Service Management is an enhanced offering based on the SAP NetWeaver
platform and includes the latest functionality available in SAP Business Suite
solutions --= such as service parts management from SAP Supply Chain Management
(SAP SCM), customer service management from SAP Customer Relationship Management
(SAP CRM), and enterprise asset management from SAP Product Lifecycle Management
(SAP PLM).
As field applications are playing an increasingly important role in
all-around service offerings, SAP Service Management also leverages SAP Mobile
Business to streamline planning for service personnel on the move with
at-a-glance overviews of assignment times, priorities, and status. SAP
Enterprise Portal allows service organizations to streamline delivery of
mission-critical information across the extended enterprise.
