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SAP Mobile Business


Home »Service Management »SAP Mobile Business


SAP Mobile Business extends the reach of service management beyond desktop PCs and wire-bound networks. Employees and business partners can tap into collaborative business solutions anywhere and at any time, leading to increased productivity and decreased costs. SAP Mobile Business is comprised of a range of applications and connectivity options that support mobile devices, including laptops, personal digital assistants (PDAs), and cell phones that utilize wireless application protocol (WAP) and iMode.


Select capabilities supporting service management in SAP Mobile Business include:

  • Mobile asset management With the mobile asset management capabilities in SAP Mobile Business, field service employees receive complete instructions and background information for service calls via mobile devices including up-to-the-minute information on customers, equipment, facilities, and assignments. Mobile asset management enables service workers to process a repair contract while in the field. Via the mobile device, service engineers can look up previous maintenance and repair history, view the set operations for a work order, and even order tools and materials needed for the job. After completing a contract, engineers can transmit the report via wireless devices as needed.

  • Mobile service Mobile service functionality in SAP Mobile Business comprises processes such as streamlined planning for service personnel on the move, with at-a-glance overviews of assignment times, priorities, and status. Field staff can view detailed descriptions of customer problems and instantly notify the call center, dispatcher, and other relevant people of any changes. Service confirmation enables quick reporting to company headquarters on details such as the problem type, repair time, parts used, and other relevant information.

  • Mobile sales SAP Mobile Business provides a broad range of mobile sales functionality. For example, sales order management allows field forces to select and view up-to-the-minute product information from catalogs, to call up pricing information, and to create sales orders and quotations in real time. Account management functionality enables the monitoring and tracking of key information about customers, prospects, and partners. Opportunities management enables the sharing of information about new leads.

  • Mobile procurement This functionality extends the efficiency and cost savings of online procurement to mobile work forces. Users can easily create one or more shopping carts, view catalogs by product group, and select the specific catalogs required. A convenient full-text search function helps users quickly locate the right products. Users can add items to shopping carts, change item quantities, and delete individual items or entire carts. Orders can be entered and automatically approved, or forwarded to managers for sign-off.

  • Mobile warehouse management Radio-frequency devices can be put to a variety of uses in the warehouse. SAP's software supports more than forty mobile productivity-boosting transactions for tasks such as picking and put-away; packing, unpacking, and re-packing; freight loading and unloading checks; inventory queries; mobile printing (as for pallet labels, for example). Mobile warehouse management enables direct, synchronous communication between the hand-held and the back-end system, eliminating the need for middleware. This functionality enables more effective use of personnel and equipment for receiving, storage, and shipping tasks. Accurate, paperless data entry saves time and trouble. Real-time inventory control with synchronous online monitoring of all stock movements maximizes transparency while minimizing administration overhead. Instant availability of information on inventory levels, storage bins, and other resources enables better coordination and reduces flow times.

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