Q1: How do you distinguish, in a simple manner,
between Equipment that is being charged and not charged for service?
A1: Define different equipment categories. Standard equipment reference
categories for 'Internal Machines' and 'Customer Equipment' exist.
Q2: How do you distinguish between company and
customer owned equipment? Equipment on land owned by the company and land leased
by the company?
A2: Same as Q1. Explore combinations of equip. category and equipment types
to achieve the design objective.
Q3: How do you define equipment/material
loaned/leased to a customer?
A3: Read documentation on 'Structuring Technical Systems' in 'Plant
Maintenance / Service management' modules. You need to define sales area (sales
org/dist channel/division) for an equipment with equipment category being one
for which the equipment reference category is 'Customer Equipment'.
Q4: How can we block service to a customer? It has
to be done through the FL, since most of the Equipment belongs to the company
and is loaned to the customer.
A4: Deactivate the FL. This allows no further creation of transaction data
(service orders, etc.). However, the existing
orders can be processed and closed. The deactivation can be reversed at a later
Q5: Where is a Service Contract assigned to a piece
A5: Service contract is assigned to a material. Material is assigned to the
equipment in the equipment master. This functionality is not intended for
managing equipment bought from vendors (where we are getting service rather than
Q6: Is purchasing information (Vendor, date of
purchase, etc.) copied from MM to the equipment when it is being created?
A6: Not in the standard system. But it can be done with ABAP batch jobs.
Q7: When you maintain an assembly in a piece of
equipment, is it possible to get maintenance history of the assembly? Do you
have to create it as a piece of equipment?
A7: As maintenance orders are created for FL/equipment only, maintenance
history can only be tracked at that level, not at assembly level. Assemblies
are mere structuring devices to have spare parts linked to an equipment in a
structured manner. However, in PM orders, you can mention the assembly along
with the FL/Eq. Depending on your reporting needs, an
ABAPer could use the 'PM Assembly' field in PM orders.
Q8: What is the use of the field "Standing order"?
What kind of order is it?
A8: Standing orders are used to carry out on-going maintenance jobs and
settle them at month end rather than creating a fresh PM order every time. Using
order hierarchies, you could attach sub-orders to the standing order and settle
them to the standing order to provide you with more precise recording of maint
costs at sub-order level as well as a budget monitoring at the standing order
Q9: Is it possible to accumulate maintenance history
for an assembly (not part of an equipment) for which no equipment record exists?
A9: No. But, if the assembly is included in a FL BOM, then PM orders at the
FL can be used to carry maint at assembly level (no equipment is required).