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Strategic framework and highlights of SAP Service Management


Home »Service Management »Strategic framework and highlights of SAP SM


  • Connected service management. SAP Service Management integrates the proven SCM, CRM, PLM, and SRM functionality of SAP Business Suite solutions to comprehensively cover service management demands across the entire enterprise.


  • People-centric service management. SAP's service management offering leverages the SAP Enterprise Portal solution to deliver role-based access to key service management data, the SAP NetWeaver™ application and integration platform to guarantee access regardless of users' disparate IT systems, and the SAP Mobile Business solution to extend functionality to field workforces-anywhere, anytime.

  • Collaborative service management. The offering facilitates the collaboration of all key stakeholders in a comprehensive maintenance and service value network, including OEMs, suppliers, trading partners, dealers and asset operators, and customers.

  • Industry-specific service management. SAP leverages its experience with industry-specific business processes and service management to provide solutions for a wide range of industries including aerospace and defense, automotive, construction, engineering, high tech, service providers, and asset operators in the oil, gas, and utilities sectors.

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