Connected service management. SAP Service Management integrates
the proven SCM, CRM, PLM, and SRM functionality of SAP Business Suite
solutions to comprehensively cover service management demands across the
entire enterprise.
People-centric service management. SAP's service management
offering leverages the SAP Enterprise Portal solution to deliver role-based
access to key service management data, the SAP NetWeaver� application and
integration platform to guarantee access regardless of users' disparate IT
systems, and the SAP Mobile Business solution to extend functionality to
field workforces-anywhere, anytime.
Collaborative service management. The offering facilitates the
collaboration of all key stakeholders in a comprehensive maintenance and
service value network, including OEMs, suppliers, trading partners, dealers
and asset operators, and customers.
Industry-specific service management. SAP leverages its
experience with industry-specific business processes and service management
to provide solutions for a wide range of industries including aerospace and
defense, automotive, construction, engineering, high tech, service
providers, and asset operators in the oil, gas, and utilities sectors.
