In today's industrial world, the availability and reliability of assets –
products, equipment, and production lines – is highly important for the process
efficiency of the supply chain as well as the product life cycle.
To guarantee quality service, a service organization must assure customers of
its strict compliance to environmental, health, and safety standards.
Semiconductor manufacturers and service organizations, for example, must tightly
control and coordinate supply chain processes as well as environmental and
safety documentation procedures for handling hazardous materials. SAP PLM
integrates logistics processes and the corresponding documentation-automating
routine processes and eliminating time-consuming, error-prone multiple data
entry. SAP PLM enables the safe and efficient execution of business processes in
accordance with local laws and global regulations, resulting in reduced costs
and minimized risks, as well as enhanced image and improved market
Select capabilities supporting service management in SAP PLM include:
Asset service management – The asset service management
capabilities of SAP PLM help companies manage technical assets by improving
utilization rates, output quality, uptime, and the streamlining of internal
processes. Asset service management empowers enterprises with systematic
planning and control of physical resources throughout their economic life
cycles, as well as the execution of all related processes. The physical
resources can be stationary, such as production lines or facilities, or
mobile equipment such as fleet vehicles.
Preventive and predictive maintenance – Allows maintenance to be
carried out at predetermined intervals, or to other prescribed criteria.
Product configuration management – Enables the tracking and
tracing of complex products, including all components, and supports
versioning and active change management.
Automatic reports shipping – Ensures the consistency of
information exchanged between business and environmental, health, and safety
processes with automated shipping of material safety data sheets. Current
data is instantly available, redundant data maintenance is avoided, and
reports are shipped in the respective language the recipient country.
Environment, health and safety – Addresses a range of
environment, health, and safety issues. In addition to enabling companies to
manage risk and comply with government regulations, SAP PLM integrates a
variety of environment, health, and safety functions, including, Product
safety, hazardous materials management, dangerous goods management,
industrial hygiene and safety management, occupational health, and waste