Debit Memo - It is a sales document used in complaints processing to
request a debit memo for a customer. If the prices calculated for the customer
were too low, for example, calculated with the wrong scaled prices, you can
create a debit memo request. The debit memo request can be blocked so that it
can be checked. When it has been approved, you can remove the block. It is like
a standard order. The system uses the debit memo request to create a debit memo.
Credit Memo - A transaction that reduces Amounts Receivable from a
customer is a credit memo. For eg. The customer could return damaged goods. A
debit memo is a transaction that reduces Amounts Payable to a vendor because,
you send damaged goods back to your vendor.
Credit memo request is a sales document used in complaints processing to
request a credit memo for a customer. If the price calculated for the customer
is too high, for example, because the wrong scale prices were used or a discount
was forgotten, you can create a credit memo request. The credit memo request is
blocked for further processing so that it can be checked. If the request is
approved, you can remove the block. The system uses the credit memo request to
create a credit memo.
As mentioned above, creating a credit or debit memo request enables you to
create credit or debit memos based on a complaint. For this first create a sales
document with the order type for a credit or debit memo request. You can create
the debit or credit memo requests in the following ways:
Without reference to an order
With reference to an existing order
Here you enter which order the complaint refers to.
With reference to an invoice
Here you enter which invoice the complaint refers to.
In all cases, you specify the value or quantity that should be in the credit or
You can block the credit or debit memo request from being billed in
Customizing. Go to Sales -> Sales Documents -> Sales document header -> Define
sales document type and select the billing block field in the billing section.
This request can later be reviewed along with similar ones, - if necessary, by
another department. The request for a credit or debit memo can then be approved
To create Credit / Debit Memo request:
- Use the same procedure that you use for Creating Sales Orders i.d T Code
- Give Order Type as CR for Credit Memo and DR for Debit Memo reuest
While creating the request you have to enter Customer Number, Reason for the
request. and Material and its quantity. Once the credit or debit memo request
is released you can create credit or debit memo. The credit memo request will
be automatically blocked for checking with Billing Block 08 (to check credit
memo) & 09 (to check debit memo) for the sales order type CR .
If it is not so you can customize the block for credit memo requests in
Customizing for SD when you define the order type Sales and Distribution ->
Sales -> Sales Documents -> Sales Document Header -> Define sales document
types. The release of block is allowed to be removed only by the people who
are authorized for it. If the amount is within acceptable limit the block is
automatically released otherwise all the people assigned to this job receive a
work item in their integrated inbox for release.
If the complaint is not automatically blocked by the settings in Customizing,
you can set a delivery or billing block manually.
- Logistics -> Sales and distribution -> Sales.
- Choose Order -> Change.
- Enter the number of the sales document, or use a matchcode to search for it.
- Choose Enter.
- If all the items have been blocked, choose Select all.
- If only some items should be blocked, select the corresponding items.
- Choose Edit -> Fast change of... -> Delivery block or Billing block.
- Enter the delivery or billing block for the header or individual items.
- Choose Copy.
- The system copies (or deletes) the delivery or billing block in all the
- Save your document.